FAQs
Please refer to this section before submiting a support ticket or contacting us as your question may have already been answered.
- How to run Forex Trading software on a VPS?
- How Do I Use My Discount Coupon
- I Cant Login To My VPS Anymore What Should I Do?
- Why do i need to connect via console mode?
- Do You Store My Card Details?
- How Do I Upload Files To My VPS?
- What is the Subscription Price Promise?
- How Do I get My Money Back Under the Guarantee Period?
- How Do I Cancel My Subscription?
- Can I retrieve Files Once My VPS Is Cancelled?
- How do I connect to my VPS?
- What is my VPS IP address and login details? (Welcome email)
- Can I upgrade/Downgrade My Package?
Once you have purchased your Windows VPS from MYForexVPs.co.uk you will then receive a username, password and IP address to connect to your VPS with using either Remote Desktop Connection on your Windows PC or Internet Explorer.
Once you are connected, you install the software the very same way you
would on your home PC.
We also provide a filemanager to upload files to your VPS drive.
Add the product(s) to the cart you wish to buy and proceed to checkout. In the Coupon box enter the code you have been given and click apply coupon. If your coupon is validated the order total below will be updated. Remember any discount you apply on a monthly or yearly payment will ensure you only pay that price as long as you continue your subscsription.
You may have reached your memory limit.
You can view your resource usage at https://your-ip:4643/
If you run out of memory it will show under "Resource Alerts"
Under "System Processes" you can kill some "terminal.exe" processes to free memory.
Even the most basic of our packages should be enough to run 2 instances of metatrader, but remember the longer the platform is running the more memory it consumes. It is good practice to restart your metatrader platform every so often. Just close it down and re-open to caryy on where you left off.
You must make sure that you only have 1 open connection to your vps via console mode (single user/connection only) to prevent multiple copies of your trading platform being opened and trades duplicating or other unexpected trading behaviour. (Known as Ghost Trades). Make sure your IP in connection settings is suffixed with either the -console or /Admin switch depending on your windows version.
NOTE: Of course make absolutely sure that the Expert Advisor code you are using is bug free. If you are sure you are connecting only once via console mode as detailed in our instructions and you are using an Expert Advisor CHECK YOUR CODE CAREFULLY BEFORE YOU TRADE LIVE WITH ANY EXPERT ADVISOR. We cannot be held responsible for any trading losses you incur whilst using our services.
Your card details are held securely by Paypal in order to process your monthly/yearly subscription payment. We do not hold any payment/card details on our servers. If you wish to update your payment card or modify/cancel your subscription you must login to Paypal.
When you connect to your vps using Remote Desktop Connection make sure you enable the local hard disks you want to use under the 'resources' section. Then when you connect to your vps, open my computer as normal and you will see your local hard disk and are able to copy and paste files or run .exe files etc. We would recommend to copy exe files to your vps before running. (Or use the web browser via your vps to download straight from the web to your vps)
Your VPS Control Panel at https://your-vps-ip:4643/ also contains a simple file manager for uploading to your vps if you are unsure of security.
We promise never to increase the subscription you pay FOR THE LIFETIME OF YOUR SUBSCRIPTION. This includes any discount you have applied at the time of purchase!
If you are not entirely happy with your server you may cancel your package within the first 14 days for a full and immediate refund of any hosting fees paid. Please submit a support ticket requesting refund under our guarantee and we will ensure your account is dealt with within 24 hours.
All our subscriptions are handled by Paypal. If you do not wish to renew please submit a support ticket and we will ensure your subscription is cancelled at the next renewal date. We do not refund fees pro rata and will not refund any hosting fees after the first 14 day guarantee period, however your server will remain active until the next renewal period.
No. Please make sure you remove everything before the date we have notified you for termination. If you are not renewing for another month this would be your next renewal date. Once you server is deactivated we can no longer retrieve ANY OF THE DATA which was held on it.
You use Remote Desktop client which is installed on Windows XP/Vista PCs by default and can be downloaded from microsoft.com website. Do a search on Google.com for more info on it.
Click Connecting to Your VPS from the top menu of this website to read important information on connections. It is vital to forex trading
Orders are usually setup within 24 hours of payment. If you have not received your VPS login details by email here is what you should do.
1. Login to your account at www.myforexvps.co.uk
2. On the left hand menu click 'Messages'
3. If you account has been processed and activated you should see a message here with your vps server login details.
You can check the status of your order by clicking 'MY ACCOUNT' then 'View my Orders'.
DOWNGRADING: You may not downgrade any package once purchased
UPGRADING: Monthly packages can be upgraded to another package of higher specification by submiting a support ticket. We will process you upgrade and change your subscription charge at the next renewal period.
YOU CANNOT REQUEST AN UPGRADE TO ANY YEARLY PACKAGE.
Purchase with confidence with our 14 day money back guarantee. If you are unhappy with the service you recieve we will refund you no questions asked.
Save even more on our already great prices and only pay for 10 Months per year! All packages paid for on the yearly contract term will are also upgraded free of charge to include DOUBLE MEMORY.


